Smitha Gopinath is the Head of Bengaluru department of Retail and Customer Management (RCM) within Travel Channels R&D division at Amadeus Software Labs India Pvt. Ltd., Bengaluru. Smitha is a technology leader, innovator and strategist who has worked with companies like Xerox, CA, Microsoft, Target, and Amazon in the past. Recently, she was awarded with the IIM Bangalore Top 50 EGMP stars award in Oct 2019. She has also won national and global level social entrepreneurship challenges. Smitha holds a Bachelor’s degree in Engineering in Electronics and Communications from AIT, Chikmagalur, a Master’s degree in Computer Science from the University of Hertfordshire, UK and has also completed an Executive General Management Program from IIMB.