As an accomplished and a seasoned engineering leader of large teams, I have a proven track record of building innovative solutions through the application of ML, recently LLM's and Generative AI. I lead the development of a virtual assistant for the world's largest customer service contact center, overseeing six teams of over 40 engineers and driving the creation of novel LLM fine-tuning approaches and prompt engineering techniques. With a focus on data-driven analytics and user engagement, In the past, I developed recommendation and personalization algorithms, optimized data processing pipelines, and aligned engineering efforts with business goals.