Savvy, accomplished, high-integrity, bilingual leader, highly regarded for strategically guiding new products, processes, technologies and management information systems to drive business performance, client engagement and operational excellence. Out-of-the-box, analytical thinker and visionary recognized for creativity and innovation. Sought for consummate expertise in executing large-scale transformational initiatives across key strategic enterprise programs (+$200M), developing and implementing operational controls and action plans, transforming strategic plans into business solutions that streamline business processes, improve customer experience, mitigate risks, reduce costs, increase productivity ratio and enhance overall ROI.
Subject matter expert on Digital/Open Banking, Digital Transformation, Digitization, Digital Strategy, Customer Experience Management, Business Architecture and Data Analytics. Proficient in recognizing and retaining individual talent, building high-performing teams and cultivating a culture of collaboration and winning.
Exceptional academic qualifications, including teaching Corporate Performance Management, among other courses, at the triple-accredited Telfer professional MBA program, at the prestigious University of Ottawa in Canada.